"The company management is committed to develop, maintain, update and continually improve a quality management system according to UNI EN ISO 9001: 2015 and maintain structures and processes in accordance with its rule by the certification body of a third party accredited.

The management system must be functional and appropriate to the characteristics of the company, aimed at ensuring the commitment to respect the legal requirements and customer satisfaction for the services offered, to be informed when necessary and treated with the greatest attention and kindness to all levels and departments concerned.

Particular attention should be paid to internal and external flows of information and respect the Privacy of the customer. The primary research of user satisfaction will be maintained and continuously improved over time. The quality policy, translated into a system of quality management, aimed at satisfying the users of the services of CIS in accordance with the rules and the achievement of quality objectives in the chosen environment and the ethical and transparent relationship with the customer.
The quality policy provides stability in all planning processes, optimal performance, control, monitoring and analysis aimed at continuous improvement. The revision and review of the system should be at least annually.
The review will take all the departments concerned and should be taken into account all data, statistics, documents and reports required by rule, procedures and quality manual.
The responsibility for keeping the system running under control of the quality policy is decided by DIR in collaboration with operational responsible for the quality (RSQ). RSQ task for complying with the quality policy is to ensure communication, awareness and understanding at all relevant levels. The management is committed to redefine the goals for each year based on the quality of results and indications from the review. The C.I.S. is committed to customer satisfaction and compliance with the requirements of the service for guaranteeing the responsibility of the shipment. "

On 1st January 2008, the changes brought about by EC Regulations no. 648/2005 and no. 1875/2006 amending the Community Customs Code (EC Reg no. 450/2008) and the Customs Code Implementing Provisions (EC Reg. No. 2454/1993) respectively, came into force in the EU 27 Member States. These refer to the issuing of AEO/Customs Semplifications or AEO/Security or AEO/Customs Semplifications and Security certificates, all being valid throughout the Community.

This Community certification scheme applies to all economic operators and their business partners playing a role in the international supply chain, i.e. producers, exporters, forwarders, warehousekeepers, customs agents, carriers, importers who are involved in activities covered by the relevant customs legislation and are eligible in terms of reliability and security in the supply chain.

The requirements to obtain an AEO status are tailored to all types of enterprises (also small and medium), irrespective of their size, and special criteria are envisaged for the other stakeholders concerned, e.g. intermediaries and customs representatives. Such characteristics vary depending of the size and the complexity of the business, the types of goods as well as other specific factors which will be taken into consideration by the Customs Authority.

Community reliability and AEO/customs status are recognised after the Customs Authority (i.e. the Customs Agency, in Italy) has verified that customs obligations are fulfilled, accounting criteria are met, and the operator is financially solvent. Apart from the above requirements, for an AEO/Security status to be recognised, the operator must demonstrate compliance with safety and security rules.

It is not mandatory for an economic operator to obtain a status as an Authorised Economic Operator - it is an individual choice, which is based on the operational circumstances of each operator. However, an AEO status allows economic operators to benefit from direct or indirect advantages and facilitations when performing customs operations.

Authorised Economic Operators are not obliged to impose on their business partners that they obtain an AEO status too. Actually, Authorised Economic Operators are only held responsible for their part of the supply chain although the security standards of their business partners are taken into account to ensure security. For the AEO status to be recognised, a special audit needs to be applied for at the competent Customs Office.

This will be based on any information and data elements already available, i.e. authorisations granted for simplified/local customs procedures, customs audit, as well as any certifications obtained by the applicant, conclusions by experts in the relevant sectors, internationally recognised certifications, which will be produced by the party.