1. Recitals

Unless it is explicitly agreed in writing between the parties, these General Conditions shall govern obligations arising from contracts entered into by the Freight Forwarder as well as obligations arising from acts or facts of employees or agents of the Freight Forwarder. The responsibility of the Freight Forwarder shall also be defined by these General Conditions.

These General Conditions shall be published online on the web site www.fedespedi.it.

2. Definitions

For the purposes of the present General Conditions the term:

  1. “Freight Forwarder” means the party entrusted with the conclusion of the contract of carriage, and/or with the performance of one or more ancillary operations;
  2. “Freight Forwarder acting as carrier” means the party entrusted with the forwarding of the goods who also acts as performing carrier or explicitly undertakes obligations as performing carrier;
  3. “Principal” means the party who entrusts the Freight Forwarder with the conclusion of a contract of carriage and/or with the performing of one or more ancillary operations;
  4. “Shipper” means the party appearing as such, or as Consignor, in the contract of carriage entered into by the Freight Forwarder;
  5. “Carrier” means the party actually performing or undertaking the performance of the contract of carriage.

The term “Freight Forwarder” is meant to include also the “Freight Forwarder acting as carrier”, unless any provision should keep the two cases apart. The term “Freight Forwarder acting as carrier” shall only pertain to the meaning specified in the aforementioned letter b).

3. Scope of application

Either when acting on his own or when acting on behalf of third parties in the conclusion of the contract of freight forwarding and/or carriage, the Principal explicitly agrees that these General Conditions shall apply to all the contractual and non-contractual relationships with the Freight Forwarder and to all the actions and claims against him.

4. Duties of the Freight Forwarder

By virtue of the mandate received, which shall normally be issued in writing, the Freight Forwarder shall provide for entering into the contract of carriage and for performing the relevant ancillary operations, reserving to himself full liberty of action where necessary and shall be at faculty to consolidate cargo as groupage (unless otherwise explicitly agreed in writing between the parties), always performing with utmost diligence and acting as Freight Forwarder and never as Freight Forwarder acting as carrier.

The Freight Forwarder, unless otherwise explicitly agreed in writing between the parties, will not accept to perform the contract of shipment and/or carriage related to:

  • dangerous goods potentially liable to cause prejudice to persons, animals, other cargo or things;
  • perishable goods;
  • goods not packed or non-properly/insufficiently packed;
  • valuables, coins, precious goods, works of art.

Dangerous goods will include but will not be limited to, the goods classified as dangerous by the IATA, IMO, ICAO regulations or provided by the ADR/RID regulations.
In case the aforementioned goods should be entrusted to the Freight Forwarder without previous agreement, or in case the Freight Forwarder accepts instructions on the basis of wrong, incomplete or false information about the nature or value of the goods, the Freight Forwarder shall have the right to terminate the contract or, where necessary, to refuse, deposit or dispose of the goods or even destroy them in case of danger. If any of the above mentioned events shall occur, the Principal and/or the Shipper shall be held liable for any consequent damage and cost occurred.
The Freight Forwarder may ask for a lumpsum payment under art. 1740 of the Italian Civil Code and in this case the Freight Forwarder will operate as such and not as Freight forwarder acting as carrier.

5. Time of delivery

The Freight Forwarder does not guarantee the delivery of the goods on an agreed time, and therefore cannot be held in any event liable for delay in collecting, carrying and/or delivering of any shipment irrespective of the cause of such delays or irrespective of any request by the Principal for particular terms and time of delivery even if indicated in the documents of transport.

6. Declarations and warranties by the Principal/Shipper

The Principal and the Shipper warrant and declare:

  • that the shipment has been correctly and accurately described in every document of carriage;
  • that the goods declared by the Freight Forwarder as non-acceptable have been acknowledged as such by the Shipper and that they have not been included into the shipment;
  • that the nature of the goods, number, quantity, quality and the contents of the packages, the gross weight (including the weight of packages and pallets), volume and dimension of the packages and any other information given is true and correct;
  • that packing and labeling related to the goods and to the conditions of carriage, are considered as appropriate.

The Principal and the Shipper further explicitly declare to hold the Freight Forwarder harmless from any damage, claim or cost at any title arising from:

  • the breach of the warranties above mentioned;
  • the lack, insufficiency or inadequacy of packing;
  • the lack of information on cargo and on packages about the necessary cautions to be used in handling and lifting the goods.

In case the Freight Forwarder undertakes to perform customs operations, the Principal and/or the Shipper, warrant that the documentation related to the goods is authentic, complete and fully regular and that the goods strictly correspond to the description provided, comply with the relevant applicable law, are importable/exportable and are regularly labelled. In addition, the Principal and/or the Shipper shall give in due time all the information, dates, customs codes, customs entries and classification of the goods, and all the necessary documentation in order to proceed with the customs operations and formalities.
The Principal and/or the Shipper authorize the Freight Forwarder to handle all the data relevant to the shipment, even including personal data if necessary, in order to allow the Freight forwarder to handle the necessary online administrative and operating issues so to provide the shipment with the best assistance.

7. Quotation by the Freight forwarder

Quotations by the Freight Forwarder and agreements on prices and conditions are always and solely related to specified services and do not include, unless otherwise provided by the parties, additional costs arising from operations carried out of the ordinary working hours. Unless otherwise provided, quotations are binding solely for goods with normal volume, dimension and quality, under the relevant mode of transport.

8. Advanced Payment and credits of the Freight Forwarder

Whenever the Freight Forwarder, pursuant to agreement between the parties, pays in advance for the freight, the price of the carriage, the freight charges for containers, customs duties, costs and any other sum due, at any title, the Principal and/or the Shipper shall refund these amounts to the Freight Forwarder, plus interests in case of delay and plus compensation for any loss resulting from variations of the currency exchange.
The Principal and/or the Shipper shall hold the Freight Forwarder fully harmless from any claim for freight, customs duties, taxes, compensations for deterioration to the goods, fines and other sums charged at any title to the Freight Forwarder. In case the amounts and retributions due to the Freight Forwarder shall be paid by the Consignee or by third parties, the Principal and/or the Shipper shall still be liable for the immediate payment of the above mentioned amount in case the Freight Forwarder is not paid immediately and spontaneously by the obliged party.
Unless otherwise agreed, no set-off between amounts due to the Freight Forwarder and amounts claimed by the Principal and/or the Shipper will be allowed.

9. Lien on cargo

The Freight Forwarder shall have a lien on the goods and on the other detained properties relating to credits accrued or close to the date of due payment against the Principal, the Shipper and other third parties. The Freight Forwarder shall have the same lien also against the Consignee and/or against the Owner of the goods.

10. Delay or refusal to load or receive goods

The Principal and/or the Shipper shall refund and hold the Freight Forwarder harmless from any sum or cost due, including demurrages for means of transport and equipments, containers, swap bodies and the like, for the return of the goods into the warehouse, for the storage and for the subsequent redelivery.
In case of refusal or untraceability of the Consignee, the Freight Forwarder, if informed about the non-delivery of the goods in due time and if he is entitled to do so, can adopt the necessary and appropriate measures for the custody of the goods and its return, acting on behalf of the Principal and/or the Shipper, who are liable in case of total/partial loss or damages to the goods.

11. Liability

11.1 The Freight Forwarder shall not be liable for the performance of the carriage but solely for the performance of the contract within the limits established by the entrustment upon the Freight Forwarder and for any possible ancillary obligation.

11.2 The liability of the Freight Forwarder acting as carrier related to any damage and claim arising from the operations of shipment and/or carriage, including possible technical stops, shall not exceed the limits of liability provided to the Freight Forwarder and/or Carrier under the relevant international law applicable to each shipment or under the relevant national law applicable to each carriage or shipment, including Italian law, and in any event the limits of liability cannot exceed the limits granted to the actual carrier.
“Technical stop” means the stoppage of the goods in a storage area, or in a warehouse, or in a terminal or in any other recovery area, for any need related to the performance or continuation of the carriage, or in any event related to the needs of storing the goods during the carriage or during stops on the way to delivering the goods to the Carrier or to the Consignee.

12. Loss occurred during unidentified leg

Whenever it is impossible to identify the leg of the carriage when the damage or the loss occurred, as well as in case of damage or loss occurred during warehousing and/or storage not identifiable as technical stop (including, therefore, the deposit granted free of charge or by courtesy) performed by the Freight Forwarder using his own facilities or performed by his agents, or in case the bailee or the agent could not benefit of the limits of liability during the period of storage and/or handling, the maximum limit of 8,33 DSP/kg shall apply in case of loss or damage to the goods.

13. Indirect damages

Irrespective to and in derogation of articles 1223 and following of the Italian civil code, the Freight Forwarder shall never be liable for indirect damages (such as, but not limited to: income losses, loss of profits or damages arising from delays in performing the carriage).
In case of shipments of samples and of commodities or goods to fairs, expositions /exhibitions, events and the like, compensation for any recoverable loss (if due) shall not exceed the amount of the agreed freight charge.

14. Claims

Any claim for loss, wrongful delivery, deterioration and damage must be submitted in writing and sent to the Freight Forwarder strictly within the deadlines and time-bars under any applicable law as provided by art. 11.

15. Insurance

If empowered by the Principal, the Freight Forwarder can enter into a contract of insurance on behalf of the holder of insurable interests for the coverage of risks of loss or damage to the goods. The costs of the coverage shall be specified in the quotation by the Freight Forwarder.
Without explicit instructions by the Principal, the insurance coverage, if required, shall be entered solely for ordinary risks, at the usual conditions of this kind of coverage for whom it may concern as a single shipment or as an open cover. In no cases the Freight Forwarder can be considered as insurer or coinsurer.
As an alternative, the Principal can directly provide and insure the shipment and/or the carriage. In this case the relevant insurance policy shall explicitly embody a waiver by the Insurer of his right of recovery against the Freight Forwarder.
Unless the Principal has not explicitly instructed the Freight Forwarder to do so, the latter shall not commence legal proceedings in order to seek recovery from the Insurer, interrupt time bars, follow developments of the survey. In the above mentioned case, an additional compensation shall be due by the Principal to the Freight Forwarder.

16. Force majeure

The Freight Forwarder shall never be held liable for losses, damages, delays, wrongful or missed deliveries caused by fortuitous events, by exonerating circumstances as provided by any applicable law as specified under art. 11, and in any event by circumstances out of his control such as, but not limited to:

  1. act of God;
  2. cases of force majeure such as wars, incidents/deteriorations to means of transport or embargoes, civil commotions or riots;
  3. defects, nature or inherent vice of the goods;
  4. acts, breaches of contract, omissions by the Shipper, by the Consignee or by anyone else who may have an interest in the shipment, by the State Administration, Customs or Postal Authority or any other competent Authority;
  5. strikes, lockouts or work conflicts.

Information pursuant to EU Regulation 2016/679 on the processing of personal data ex art. 13 GDPR and communications pursuant to art. 15-22 GDPR.

In compliance with the REGULATION (UE) 2017/679 (from here on only GDPR) of the EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 concerning the protection of individuals with regard to the processing of personal data, as well as the free circulation of such data and repealing the directive 95/46 CE, we wish to inform you that your data will be processed by CIS Spa (hereinafter only CIS or the Data Controller) with registered office in Livorno -57122, (LI), Via delle Cateratte 66 P. IVA IT00618280499.

It will be possible to contact the Data Controller using the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.

The holder informs the third party that the personal data supplied are not included in the particular categories of personal data as listed in the art.9 GDPR, concerning the same (also in the hypothesis of subject operating as individual company, small entrepreneur, professional) or its employees, agents, representatives or collaborators. These data will be processed in accordance with the provisions of the GDPR.

The treatment is carried out according to the conditions of lawfulness provided for in art. 6 GDPR, for the purposes inherent to the relationship established with the Data Controller, its legal basis for as required pursuant to art. 13 lett. C. GDPR finds justification in the reasons for which the relationship with the Owner is established, ie the fulfillment of the existing contract between the parties.

For these purposes, the processing of data conferred to the holder will include a series of activities necessary from a management point of view, such as data processing for administrative, accounting, operational, use, destruction and modification of the data processed as a result reporting by the interested party, the communication to the members of the organizational structure of the owner, or to consultants of the same within the management of the business activity, or to third parties.

It is also noted that the data provided and subsequently processed will be made available at any time, by specific request to the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.; using the same address you can also contact the Data Controller.

The personal data in question will be processed on paper or digital, with the help of modern electronic tools and computer systems, by subjects authorized by the Data Controller, constantly identified and appropriately trained.

The conferment of data is optional, however, failure to provide them may prevent the obligations arising from the contract between the parties to be carried out, so in the case of continuation of the commercial relationship, the treatment will be deemed authorized in accordance with art. 4 paragraph 11 GDPR and will be understood as a manifestation of free will, specific, informed that is expressed by unequivocal positive action to that personal data concerning it are subject to treatment by the Owner.

The data will be stored for administrative purposes for 10 years; in relation to the other treatments listed, the storage time will be proportionate to meet the purpose of the collection and will not exceed the indicated deadline for processing for administrative purposes.

The owner also informs you that you are guaranteed the access rights listed in sub art. 15 EU Reg. And which is also entitled to:

  1. Ask the Data Controller for access to personal data and the correction or deletion of the same or the limitation of the processing that concern him or to oppose their treatment;

  2. To the portability of data;

  3. Where the processing is based on Article 6 (1) (a) or on Article 9 (2) (a) to withdraw consent at any time without prejudice to the lawfulness of the processing based on consent given prior to the revocation;

  4. Propose a complaint to a supervisory authority.

The Data Controller also advises that if it intends to further process the personal data for a different purpose than that for which they were collected, before such further processing will provide the interested party with information on this different purpose and any further relevant information referred to in paragraph 2, collecting, in the case, specific consent.

In relation to the foregoing, the interested party undergoes full consent in the name on behalf and in the interest of its employees and / or consultants, collaborators, agents so that CIS can process the Data as described above, including the communication.

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There are essentially three types of cookies used on this website:


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Privacy Policy

The company CIS Spa, with registered office in Livorno (LI - 57122), Via delle Cateratte 66, owner of the website www.cislivorno.it, wishes to inform you about the methods of processing data collected from the site during navigation by the users, pursuant to Art. 13 of the EU Regulation n. 2016/679 (hereinafter, "GDPR") and to the regulation of the Code regarding the protection of personal data ("Privacy Code"), contained in Legislative Decree 30 June 2003, n. 196.

These data will be processed in a lawful, correct and transparent manner, respecting the rights and freedoms as well as the dignity of the subjects involved, with particular regard to the security and confidentiality of personal data.

The information is provided only for this site and not for other websites that may be consulted by the user through links accessible from our website. The information may undergo changes due to the introduction of new rules in this regard. The user is therefore invited to periodically check this page.

Data controller

With regards to this website, the data controller is:

CIS Spa, registered office in Livorno 57122 (LI), Via delle Cateratte n. 66 (This email address is being protected from spambots. You need JavaScript enabled to view it.)

Nature of the data processed and purpose of the processing

The computer systems and software procedures used to operate our website acquire, during their normal use, a series of data whose transmission is necessary for the use of Internet communication protocols.

This is information that is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of the computers used by users who connect to the Site, the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system and the user's computer environment. Such data could be used and stored in case of suspected computer crimes against the Site, for which it may be necessary to ascertain any responsibility on the part of the competent authorities.

Data voluntarily expressed by the user

The personal data voluntarily given by users who interact with the aforementioned Site are requested and used in the various sections of the site (home page), to complete the requests for information concerning the services offered.

Apart from that specified above for navigation data, the provision of personal data of users is optional, although functional to the provision of certain services; however, failure to provide data could compromise or make it impossible to provide the service.

Method of treatment

Personal data will be processed and stored exclusively for the purposes specified above, through the use of paper, automated and telematic supports, inserted in relevant databases and processed with appropriate tools to ensure the integrity, security and confidentiality of the data .

The company will take all appropriate technical and organizational measures to ensure that the treatment is carried out in compliance with EU Regulation 2016/679. Access to personal data is allowed only to persons authorized to process personal data

Data retention period

Personal data collected for the purposes set out above will be processed for the time strictly necessary to achieve the purposes for which they were collected and processed and in any case within 10 years.

Communication to third parties and dissemination of data

No data deriving from the website will be communicated or disclosed to third parties without the consent of the interested party, except in cases where this is strictly functional to render a service requested by the interested party.

Rights of the interested party

The interested party may, at any time, exercise the rights referred to in art. 7, par. 3, and to the articles 15 and ss. of the 2016/679 EU Regulation:

  • right of access to personal data;

  • right to obtain correction or cancellation of the same or limitation of the processing of data concerning it

  • right to oppose the treatment;

  • right to data portability;

  • right to withdraw consent if the processing is based on explicit / explicit consent for one or more specific purposes without prejudice to cases where EU or Member State law provides that the person concerned can not lift the ban (the withdrawal of consent does not prejudice the lawfulness of the treatment based on the consent granted before the revocation);

  • right to propose a complaint to the supervisory authority (Privacy Guarantor).


The holder uses cookies as indicated in the appropriate cookie statement on the company's website.

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Head-office & Administration

C.I.S. Centro Internazionale Spedizioni Spa
Via delle Cateratte, 66 – 57122 LIVORNO
VAT:  IT  0 0 6 1 8 2 8 0 4 9 9

Tel  : +39 0586-887121 – +39 0586-829784

Fax : +39 0586-887740

Mail : This email address is being protected from spambots. You need JavaScript enabled to view it. VCard vcard icon

How to reach us:
1 Normal Train icon  By train: our offices are at about 10 minutes drive from the Livorno Central Station.
Cabriolet icon  By car: Highway A12 exit 'Livorno Centro' or freeway FI-PI-LI exi 'Livorno Centro'.
plane icon  By plane: Airport 'Galileo Galilei' in Pisa.


La Spezia office 

C.I.S. Centro Internazionale Spedizioni Spa
Via Giulio della Torre, 9 – 19126 LA SPEZIA

Tel  : 0187-564783 / 565528 / 517293
Fax : 0187-517219

©2019 C.I.S. S.p.A. P.iva:00618280499 | Registered office Via delle Cateratte, 66 - 57122 Leghorn | Social capital fully paid: Euro 500.000,00 | Leghorn Commercial Register n.4647 - R.E.A. LI n.64398 - Shippers register n.290